Donna Manages the Service Desk and Makes Routine Decisions Related

question 39

Multiple Choice

Donna manages the service desk and makes routine decisions related to customer refunds and merchandise returns.Donna also oversees the daily tasks of the cashiers and front desk employees.Donna is a(n) ____ manager.

• A)team leader
• B)first-line
• C)board
• D)middle
• E)upper

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Definitions:

Resource Mobilization

The process of gathering and deploying both tangible and intangible resources (such as money, support, and information) to achieve specific organizational or social goals.

Collective Action

Activities undertaken by a group of people with the aim of achieving a common goal, often used in the context of social movements and protests.

Organizational

Pertaining to the structure and function of organizations, including their management, culture, and operational dynamics.

Solidarity Theories

Theories concerning the bonds that unite members of a society, focusing on shared values, interests, and goals.