Reference Memory Is

question 53

Multiple Choice

Reference memory is

• A)a store of items held only long enough to complete a given task.
• B)long term retention of information necessary for successful use of incoming and recently acquired information.
• C)short (10-25 seconds) term retention of information used for comparisons to items in long-term memory.
• D)defined as memory for items located in space.

Identify customer service objectives and strategies to improve customer satisfaction and loyalty.

Understand the importance of employee empowerment in improving customer service.

Recognize the use of technology in tracking and analyzing customer behaviors and preferences.

Understand how performance measurements are used to assess the effectiveness of customer service and CRM programs.

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Definitions:

Total Wages

The sum of all wages paid to employees by an employer over a specific period, reflecting the labor cost in production or services.

Labor Union

An organization of workers formed to protect and advance their rights and interests.

Monopoly Power

The ability of a firm to influence or control the price and production of a good or service due to the lack of viable competition.

Major League Baseball

A professional baseball organization consisting of teams that play in the American League and the National League.