In a Customer Relationship Management (CRM)system, Which Is Effective in Tracking

question 52

Multiple Choice

In a customer relationship management (CRM) system, which is effective in tracking and analyzing customers' buying patterns?

• A)Web portals
• B)Data-mining tools
• C)Extranets
• D)Firewall networks

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Definitions:

Edit Mode

A state or mode in software applications that allows users to modify, insert, or delete text or data.

Update Mode

State of a database or application where data can be modified or entered.

Datasheet

A representation of data in rows and columns, commonly used in spreadsheets and databases to organize information.

Indexes Button

A control in database applications that allows users to manage indexes for quicker data retrieval.