Which Technique Is Used to Improve Customer Relationship Management (CRM)systems

question 28

Multiple Choice

Which technique is used to improve customer relationship management (CRM) systems by identifying, storing, and disseminating facts about how to perform tasks?

• A)Sales automation
• B)Collaborative filtering
• C)Order processing
• D)Knowledge management

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Definitions:

Low Self-Esteem

A personal feeling of worthlessness or a lack of confidence in one's own abilities or value.

Highly Creative

Possessing a great capacity for creativity, characterized by originality, imagination, and the ability to produce ideas or solutions that are both novel and useful.

Undeserved Praise

Compliments or commendations given without genuine merit, often leading to false confidence or unrealistic self-perceptions.

Genuine Self-Esteem

A true and positive perception of oneself, grounded in an accurate assessment of abilities and achievements, leading to self-respect and confidence.