In the Context of Customer Relationship Management (CRM), Discuss How

question 47

Essay

In the context of customer relationship management (CRM), discuss how IT tools are used to improve customer service.

Understand the differences between GAAP and IFRS in terms of lease accounting and the reasons for those differences.

Apply the concept of constructive capitalization to operating leases for financial analysis purposes.

Determine the income recognition method for lessors under different types of leases.

Calculate lease liabilities and assets and understand how changes in lease terms affect these calculations.

---

Definitions:

Errors In Judgment

Mistakes made due to flawed reasoning or misinterpretation of information leading to incorrect conclusions or decisions.

Intelligence

The ability of an individual to learn from experience, adapt to new situations, understand complex ideas, solve problems, and use various forms of reasoning.

Biases

Cognitive shortcuts or predispositions that can influence decision-making processes and perceptions, often leading to irrational or unfair outcomes.

Smart People

Individuals who exhibit high levels of intelligence, creativity, and capacity for complex problem-solving.