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How many of the following items are found on the income statement, rather than the balance sheet? • Sales
• Notes payable (six months)
• Bonds payable, maturity 2001
• Common stock
• Depreciation expense
• Inventories
• Capital in excess of par value
• Net income (earnings after taxes)
• Income tax payable
Internal Marketing
The strategy of treating employees as internal customers to align them with the company's goals, thus improving service delivery and customer satisfaction.
Service Experience
The subjective perception and evaluation by a customer of the service delivered by a company or an organization.
Performance
A measurement of how efficiently and effectively a person, system, or machine operates to meet its goals.
Process
A series of actions or steps taken to achieve a particular end, often referring to production, business, or administrative procedures.
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