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question 20

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Understand the basic theories of motivation and their key concepts.

Identify the factors that contribute to an effective organizational climate.

Distinguish between intrinsic and extrinsic motivators and their effects on employees.

Recognize the significance of Maslow's hierarchy of needs in understanding employee motivation.

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Definitions:

Support Personnel

Employees who provide various forms of assistance and logistical support in a workplace, not directly involved in core business operations.

Secretaries

Administrative officials responsible for managing the day-to-day operations of an office or organization.

Receptionists

Front desk workers who manage client reception and administrative tasks, often encountered as the first point of contact in offices.

Support Personnel

Individuals who provide various forms of assistance within a legal setting but are not attorneys, including paralegals, legal secretaries, and clerks.