SCENARIO 1-1 The Manager of the Customer Service Division of a Major

question 17

Multiple Choice

SCENARIO 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a Blu-ray player made by the company over the past 12 months are satisfied with their products.
-Referring to Scenario 1-1,the possible responses to the question "How many people are there in your household?" are values from a

• A)discrete numerical variable.
• B)continuous numerical variable.
• C)categorical variable.
• D)table of random numbers.

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Definitions:

Primary Responsibility

The main duty or obligation that an individual or organization is expected to perform or fulfill.

Participative Procedure

A method or process that involves the input and active participation of all stakeholders or members in decision-making or problem-solving.

Formal Procedure

A set of established forms or methods for conducting the affairs of an organization or achieving a specific objective.

Empowerment

The process of giving individuals or groups the authority, resources, and confidence to take control of their own actions and decisions, typically aiming to increase their effectiveness and autonomy.