SCENARIO 10-13 the Amount of Time Required to Reach a Customer

question 201

Multiple Choice

SCENARIO 10-13 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
-Referring to Scenario 10-13, suppose = 0.10.Which of the following represents the result of the relevant hypothesis test?

• A)The alternative hypothesis is rejected.
• B)The null hypothesis is rejected.
• C)The null hypothesis is not rejected.
• D)Insufficient information exists on which to decide.

---

Definitions:

Federal Jurisdiction

The authority granted to federal courts and government to govern and make legal decisions on certain issues and cases, often defined by law or constitution.

State Jurisdiction

The authority given to a state to govern and enforce laws within its territory.

Civil Matters

Legal disputes involving private individuals or organizations, typically concerning contracts, property, or family law, rather than criminal allegations.

Criminal Matters

Legal issues pertaining to crimes, which are acts or omissions violating public law and are subject to punishment by the state.