SCENARIO 10-13 the Amount of Time Required to Reach a Customer

question 68

Multiple Choice

SCENARIO 10-13 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
-Referring to Scenario 10-13, suppose = 0.05.Which of the following represents the result of the relevant hypothesis test?

• A)The alternative hypothesis is rejected.
• B)The null hypothesis is rejected.
• C)The null hypothesis is not rejected.
• D)Insufficient information exists on which to decide.

Recognize the role of management and organizational culture in employee retention.

Comprehend the strategic considerations in HR recruitment planning, including competency needs and compensation strategies.

Understand job posting and internal recruitment methods and their impact on organizational dynamics.

Recognize inappropriate criteria in creating and utilizing talent inventories.