SCENARIO 10-13 the Amount of Time Required to Reach a Customer

question 205

Multiple Choice

SCENARIO 10-13 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
-Referring to Scenario 10-13, suppose = 0.05.Which of the following represents the correct conclusion?

• A)There is not enough evidence of a difference in the mean amounts of time between the two hotels.
• B)There is enough evidence of a difference in the mean amounts of time between the two hotels.
• C)There is not enough evidence that the mean amounts of time for the two hotels are the same.
• D)There is enough evidence that the mean amounts of time for the two hotels are the same.

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