SCENARIO 10-13 the Amount of Time Required to Reach a Customer

question 193

Multiple Choice

SCENARIO 10-13 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
-Referring to Scenario 10-13, suppose = 0.05.Which of the following represents the correct conclusion for a test on a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels?

• A)There is no evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels.
• B)There is evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels.
• C)There is no evidence that the variabilities of the amount of time required to reach a customer service representative between the two hotels are the same.
• D)There is evidence that the variabilities of the amount of time required to reach a customer service representative between the two hotels are the same.

Comprehend the rationale behind organizational restructuring towards flatter structures and the push towards delayering.

Understand the specific scenarios where certain organizational designs, like functional, divisionalized, and team-based, are most advantageous.

Understand the essential components and strategies of an effective change plan.

Identify the different stages of change and related strategies within the counseling process.

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The perception of belonging to a specific group, sharing its characteristics, and being distinct from other groups.