SCENARIO 10-13 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal. 
-Referring to Scenario 10-13, what is(are) the critical value(s) of the relevant hypothesis test if the level of significance is 0.10?
Definitions:
Negative Cash Effect
A situation where a company's cash outflows exceed its cash inflows, indicating a drain on the company's cash resources.
Accumulated Depreciation
A contra-asset account that summarizes or accumulates the amount of depreciation that has been taken on an asset.
Original Cost
The initial purchase price or cost of acquiring an asset including any additional expenses necessary to get it operational.
Cash Provided
The liquidity generated by a company's operations, which may include cash from revenue as well as financing and investing activities.
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