SCENARIO 10-13 The Amount of Time Required to Reach a Customer Service

question 46

Essay

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,what is the critical value for testing if there is evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels at the 5% level of significance?

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Definitions:

Division

A mathematical operation that entails determining how many times one number (the divisor) is contained within another number (the dividend).

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A character used in search operations to represent one or more other characters, enabling flexible searching.

Mathematical Function

A relation or expression involving one or more variables, defining how each variable is related to one another and the outcomes of specific inputs.

Wildcard

A symbol or character used in search queries and programming to represent one or more unspecified characters.