SCENARIO 10-13 the Amount of Time Required to Reach a Customer

question 193

Multiple Choice

SCENARIO 10-13 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
-Referring to Scenario 10-13, suppose = 0.05.Which of the following represents the correct conclusion for a test on a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels?

• A)There is no evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels.
• B)There is evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels.
• C)There is no evidence that the variabilities of the amount of time required to reach a customer service representative between the two hotels are the same.
• D)There is evidence that the variabilities of the amount of time required to reach a customer service representative between the two hotels are the same.

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Definitions:

Factory Overhead

All indirect costs associated with manufacturing, including utilities, maintenance, and management salaries not directly tied to production.

Work in Process

Materials and products that are partially completed but not yet finished goods in the manufacturing process.

Finished Goods Inventory

The stock of completed products that are ready to be sold by a manufacturing company.

Vertical Analysis

An analysis that compares each item in a current statement with a total or key amount within the same statement.