In Recent Years the U

question 114

Multiple Choice

In recent years the U.S. banking structure has changed in such a way that there are now:

• A) more banks.
• B) fewer branches.
• C) fewer banks but more branches.
• D) fewer banks and fewer banks with branches.

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Definitions:

RATER

A framework for evaluating service quality based on five dimensions: Reliability, Assurance, Tangibles, Empathy, and Responsiveness.

Service-Quality Dimension

Various aspects through which the quality of service can be assessed, including tangibility, reliability, responsiveness, assurance, and empathy.

Empathy

The ability to understand and share the feelings of another, essential for effective communication and relationship-building.

Product Quality

The standard of a product as measured against similar products; it encompasses attributes such as durability, reliability, and performance.