To Compensate for the Collapse of Intermediation and the Fragility

question 88

Multiple Choice

To compensate for the collapse of intermediation and the fragility of financial markets during the 2007-2009 financial crisis, central banks deployed all but which of the following unconventional tools:

• A) Forward guidance
• B) Lowering interbank lending interest rate targets
• C) Quantitative easing
• D) Targeted asset purchases

Acknowledge the effect of service quality on customer expectation and salesperson success.

Understand the significance of account penetration and how it affects sales effectiveness.

Understand the continuous nature of the selling process and its consequences for relationship building with key accounts.

Recognize the significance of follow-up actions in the selling process.