COGNITIVE ASSESSMENT If Your Friend Recently Has Participated in E-Filing

question 109

Multiple Choice

COGNITIVE ASSESSMENT If your friend recently has participated in e-filing, what has she been doing?

• A) using database software to electronically file all her records
• B) creating a file-based system that allows her to produce a transcript and resume and then send them to potential employers online
• C) accumulating digital graphics and photographs for online display
• D) filing her state and/or federal tax returns online

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Definitions:

Selling-Related

Pertaining to activities or processes involved in promoting and selling products or services to customers.

Customer Advocacy

A form of customer service in which companies focus on what is best for the customer.

Billing Issues

Problems or disputes arising from the process of invoicing for goods or services, including errors, unauthorized charges, or discrepancies.

Product Managers

Individuals responsible for overseeing the development, marketing, and sale of a product or product line.