COGNITIVE ASSESSMENT to Manage Day-To-Day Interactions with Customers, Including Phone

question 105

Multiple Choice

COGNITIVE ASSESSMENT To manage day-to-day interactions with customers, including phone calls and e-mails, what type of software would a company use?

• A) phone call management software with e-mail extensions
• B) human interface software
• C) customer management software
• D) customer service software

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Definitions:

Efforts

The physical or mental energy exerted towards achieving goals, tasks, or overcoming challenges.

Performance

The act of carrying out a task or function, often measured against known standards of accuracy, completeness, and speed.

Schedule Preference

Refers to an individual's or group's favorability towards certain times or periods for performing tasks or activities.

Motivation

The internal drive or external incentive that stimulates energy, direction, and persistence in behavior towards achieving specific goals.