Critical Thinking Questions Case 7-1 You Recently Started as a Salesperson

question 103

Multiple Choice

Critical Thinking Questions Case 7-1 You recently started as a salesperson in the printer department of a new technology reseller for industrial customers and you are taking a crash course in the specifications and capabilities of printers. A customer is looking to be able to print blueprints and maps. What kind of technology will you recommend for her?

• A) thermal printer
• B) line printer
• C) plotter
• D) dye-sublimation

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Definitions:

Gestural Communication

The use of body movements, such as gestures, to convey messages or emotions without verbal communication.

Miscommunication

The failure to convey or understand a message correctly between parties, which can lead to confusion, misunderstandings, and sometimes conflict.

Kraut and Johnston

Researchers known for their studies in social psychology, particularly in the context of human interactions and the effects of computer-mediated communication.

Team Sport

A type of sport where individuals organize into opposing teams and compete to achieve a common goal.