COGNITIVE ASSESSMENT to Manage Day-To-Day Interactions with Customers, Including Phone

question 105

Multiple Choice

COGNITIVE ASSESSMENT To manage day-to-day interactions with customers, including phone calls and e-mails, what type of software would a company use?

• A) phone call management software with e-mail extensions
• B) human interface software
• C) customer management software
• D) customer service software

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Definitions:

Financial Markets

Platforms where buyers and sellers engage in trading assets such as stocks, bonds, derivatives, and currencies.

Efficient

Refers to an allocation of resources in which outputs are produced in the least costly way without wasting materials, energy, efforts, money, and time.

Market Prices

The current value at which an asset or service can be bought or sold in an open and competitive market.

Unexpected News

Information that comes without warning, often having a potential impact on market prices and investor decisions.