COGNITIVE ASSESSMENT What Is the Policy of Most Companies When

question 156

Multiple Choice

COGNITIVE ASSESSMENT What is the policy of most companies when dealing with text messages between customers and employees?

• A) They encourage it because of the immediacy of the communication.
• B) They restrict the use of text messages with business partners or customers.
• C) They say you should feel free to use text messaging with customers unless you determine the message is not of a sensitive nature.
• D) They say text messaging always is an inappropriate way in which to communicate with customers or business partners.

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Definitions:

Sales Calls

A communication or visit made by a sales representative to a potential or existing customer to pitch products or services.

Secretary’s Instruction

Guidelines or directives given by a secretary, often related to administrative tasks or office procedures.

Sales Proposition

A statement designed to persuade a customer to buy, highlighting the value and benefits of a product or service.

Marketing Event

A planned occasion or activity, such as a conference, seminar, or promotional event, aimed at enhancing brand visibility, engaging customers, and driving sales.