COGNITIVE ASSESSMENT Your Brother Is Considering Purchasing a New Personal

question 28

Multiple Choice

COGNITIVE ASSESSMENT Your brother is considering purchasing a new personal computer and wants your advice. Which of the following is good advice for your brother?

• A) If he is not sure of his needs, purchase the least powerful computer available.
• B) If software is bundled with the computer, it adds value, even if he is not likely to use it.
• C) There is no limit to the amount of memory he can add.
• D) It will likely have the latest version of his preferred operating system installed.

---

Definitions:

Detailed and Accurate Message

Communication that is precise and correct in all its aspects, ensuring the recipient receives all necessary information without errors.

Nature of the Call

The specific reason or purpose for a communication or request for service.

THINK Technique

An acronym that stands for True, Helpful, Inspiring, Necessary, Kind - a strategy used to teach effective communication and thoughtful interaction.

Helpful

Providing assistance or benefit to someone or something; being useful and supportive.