COGNITIVE ASSESSMENT What System Is Used to Track Leads and Inquiries

question 127

Multiple Choice

COGNITIVE ASSESSMENT What system is used to track leads and inquiries from customers, store communications history, and track issues with customers?

• A) CRM
• B) CMS
• C) ERP
• D) KMS

---

Definitions:

Undue Influence

Improper or unlawful pressure exerted on a person, compelling them to act against their will or to give up a legal right.

Dependent Party

An individual or entity that relies on another for support, often used in legal contexts to determine responsibilities or benefits.

Trust

A fiduciary relationship in which one party, known as a trustee, holds property or assets for the benefit of another party, the beneficiary.

Relationship

The way in which two or more concepts, objects, or people are connected, or the state of being connected or related.