A CIM Program Routes Customer Telephone Calls to the Most

question 33

True/False

A CIM program routes customer telephone calls to the most appropriate support person depending on the identity of the customer or responses the customer gives to prompts.

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Definitions:

Goodness of Fit

A statistical test to see how well sample data fits a distribution from a population with a normal distribution.

Degrees of Freedom

The number of independent values or quantities that can variably assign to a statistical calculation without breaking any constraints.

P-Value

The probability of obtaining test results at least as extreme as the ones observed during the test, assuming the null hypothesis is true.