COGNITIVE ASSESSMENT What System Is Used to Track Leads and Inquiries

question 127

Multiple Choice

COGNITIVE ASSESSMENT What system is used to track leads and inquiries from customers, store communications history, and track issues with customers?

• A) CRM
• B) CMS
• C) ERP
• D) KMS

---

Definitions:

Subject

The topic or main focus of a conversation, document, or study.

Large Group

A significant number of individuals gathered together, typically classified as more than a handful, often for a specific purpose or event.

Respondents

Individuals who answer or reply to a survey, questionnaire, or other means of inquiry.

Working Purpose Statement

A statement that outlines the main goals or objectives of a project or piece of work, guiding the focus and direction.