A CIM Program Routes Customer Telephone Calls to the Most

question 33

True/False

A CIM program routes customer telephone calls to the most appropriate support person depending on the identity of the customer or responses the customer gives to prompts.

---

Definitions:

Spinal Cord

The spinal cord is a long, slender column of nervous tissue that runs through the spine, serving as the primary pathway for transmitting signals between the brain and the rest of the body.

Ambidextrous

The ability to use both hands with equal skill for various tasks or activities.

Dominant Side

The side of a person's body that is most used or strongest, often referred to in context of handedness, such as being right or left-handed.

Cerebral Infarction

A type of ischemic stroke caused by a blockage in the blood vessels supplying blood to the brain, leading to brain tissue death.