Movable Bones Are Found in the

question 69

Multiple Choice

Movable bones are found in the

• A)cochlea.
• B)external ear.
• C)middle ear.
• D)inner ear.
• E)organ of Corti.

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Definitions:

Delivery Gap

A type of service gap; the difference between the firm’s service standards and the actual service it provides to customers.

Service Standards

The levels of performance and quality that service providers commit to delivering to their customers.

Empowerment

In context of service delivery, means allowing employees to make decisions about how service is provided to customers.

Marketing of Services

Strategies and approaches used to promote and sell non-tangible products, such as banking, cleaning, or educational services.