Examlex
Which of the following is NOT true about Java applets?
Service Standards
Benchmarks for the quality of customer service that organizations aim to meet or exceed in their operations.
Communications Gap
A discrepancy that arises when the message intended by the sender differs significantly from what is understood by the receiver.
Customer Expectations
Refers to the set of beliefs or standards that consumers have regarding products, services, or brand experiences.
Service Gaps Model
A framework identifying discrepancies between customer expectations and the actual services received.
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