Case-Based Critical Thinking Questions Case 4-1 Leon Works at His

question 18

Multiple Choice

Case-Based Critical Thinking Questions Case 4-1 Leon works at his company's Help Desk. He is getting many questions regarding new software installation and access problems. Here are some of them. I got a message "Access to online application denied." Which of the following is the most frequent reason for that?

• A) The Web site is down.
• B) Your user ID and password do not match the one stored in your account information.
• C) You do not have an Internet connection.
• D) The file is corrupted.

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Definitions:

Past Performance

Historical record of an individual's or organization's achievements, behaviors, and contributions.

Standards

Established criteria or benchmarks that define the expected or acceptable level of quality or achievement in a specific area.

Job Rotation

A human resources strategy involving the periodic shifting of an employee among various jobs or tasks to enhance skills and motivation.

Departments

Distinct sections within an organization, each focused on a specific operational area or function, such as marketing or finance.