Case-Based Critical Thinking Questions Case 11-1 Kyra Needs to Send

question 24

Multiple Choice

Case-Based Critical Thinking Questions Case 11-1 Kyra needs to send a letter with an important announcement to all 500 of her clients. She decides to use mail merge. Choose the best answer to complete the steps. In order to select recipients, Kyra chooses Use Existing List which is located in the _____ group of the MAILING tab.

• A) Start Mail Merge
• B) Select Recipients
• C) Write & Insert Fields
• D) Choose Recipients

---

Definitions:

Operant Conditioning

When a specific response produces reinforcement and the frequency of the response determines the amount of reinforcement obtained.

Learned Helplessness

A condition in which an individual learns to feel powerless and stops trying to change or escape a negative situation due to past failures.

Seligman

Martin E.P. Seligman, a psychologist known for his work on learned helplessness and for promoting positive psychology.

Expectancy

A mental representation of event contingencies.