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Assembly Chart
A graphic means of identifying how components flow into subassemblies and final products.
Exploded View
A diagram or illustration that shows the components of an object slightly separated by distance or suspended in surrounding space, depicting the relationship or order of assembly of various parts.
Three-dimensional
Pertaining to an object or space having width, height, and depth.
Moment-of-truth
Critical points in the service delivery process where customers interact with the service and form impressions about its quality.
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