Which Statement Shows Effective Customer Service

question 13

Multiple Choice

Which statement shows effective customer service?

• A) I don't know.
• B) That's our policy.
• C) I will find out.
• D) You'll have to . . .

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Definitions:

Syndrome

A group of symptoms that consistently occur together or a condition characterized by a set of associated symptoms.

Trauma

A deeply distressing or disturbing experience, which can lead to psychological issues such as post-traumatic stress disorder (PTSD).

Biopsychosocial Approach

A holistic perspective that suggests that biological, psychological, and social factors all play a significant role in human functioning in the context of disease or illness.

Inseparability

The quality or state of being unable to be separated or divided, often used in the context of services marketing to describe the simultaneous production and consumption of services.