Which Is an Example of an Internal Customer

question 10

Multiple Choice

Which is an example of an internal customer?

• A) a consumer who buys a new car
• B) a student who visits a library
• C) an employee who visits the computer help desk
• D) an organization that contracts with a landscaper

Learn strategies to foster independence and avoid dependency in clients.

Understand the various aspects and effects of procedural justice, distributive justice, and equity theory.

Comprehend the impact of feedback mechanisms and their characteristics on employee motivation and performance.

Differentiate between different motivation theories including Maslow's Hierarchy of Needs, ERG Theory, and McClelland's Theory of Learned Needs.

---

Definitions:

Rational-Legal

A concept in sociology that describes a form of governance or organization founded on laws, rules, and procedures rather than on traditional or charismatic authority.

Favoritism

The practice of giving unfair preferential treatment to one person or group at the expense of others.

Nepotism

Favoritism shown to relatives or friends by those in power, often by providing them employment.

Scientific Management

A theory of management that analyzes and synthesizes workflows, with the objective of improving labor productivity.