Giving a Customer a Coupon for Free Shipping or 15

question 17

Multiple Choice

Giving a customer a coupon for free shipping or 15 percent off of a future order is an example of which customer service strategy?

• A) Show respect for customers.
• B) Explain the situation.
• C) Go the extra mile.
• D) Take responsibility.

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Definitions:

Market Basket

A set combination of goods and services used as a consistent measure to track the cost of living and inflation through price changes over time.

Basket of Goods

A selected group of products whose prices are tracked over time for the purpose of measuring inflation.

Base Period

A specific time period used as a benchmark for comparing economic data over time.

CPI

Consumer Price Index, a measure that examines the weighted average of prices of a basket of consumer goods and services, such as transportation, food, and medical care, frequently used as an indicator of inflation.