When Dealing with an Abusive Customer

question 15

Multiple Choice

When dealing with an abusive customer

• A) immediately call security.
• B) look for points of agreement with the customer.
• C) increase your volume to make sure you are heard.
• D) All of the above

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Definitions:

False Imprisonment

An unlawful restraint of an individual's freedom of movement by another purporting to have the right to do so.

Compensatory Damages

Compensatory damages are financial awards given to individuals in civil lawsuits to compensate for losses, harm, or injury they have suffered due to another party's actions.

Punitive Damages

are awarded in legal cases to punish the defendant for egregious behavior and to deter similar actions in the future.

Survival Statutes

Laws that allow certain legal rights or actions to continue to exist even after the death of an individual involved.