When Dealing with an Abusive Customer

question 15

Multiple Choice

When dealing with an abusive customer

• A) immediately call security.
• B) look for points of agreement with the customer.
• C) increase your volume to make sure you are heard.
• D) All of the above

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Definitions:

Status

A recognized social position that an individual can occupy.

Taste

Refers to individuals' personal and cultural preferences for specific flavors, styles, or aesthetics.

Conspicuous Consumption

The purchase of goods or services for the purpose of displaying wealth or social status, rather than to meet practical needs.

Debt

An amount of money borrowed by one party from another, typically involving repayment of the initial sum plus interest.