Effective Telephone Customer Service Skills Include

question 7

Multiple Choice

Effective telephone customer service skills include

• A) answering the phone courteously.
• B) putting a "smile" in your voice by using a friendly tone.
• C) speaking at an appropriate volume, pitch, and speed.
• D) All of the above

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Definitions:

Process Cost System

A method of accounting used for industries where production is continuous, allocating costs to products based on the processes they go through.

Identical Units

Units that are uniform in every aspect, including features, quality, and performance, typically used in manufacturing and inventory contexts.

Continuous Basis

An approach to monitoring, recording, or operating that occurs without interruption or on an ongoing basis, often used in the context of production or financial transactions.

Process Cost System

A financial recording system designed to allocate expenses to identical items produced in bulk through an ongoing process.