Which Statement Shows Effective Customer Service

question 13

Multiple Choice

Which statement shows effective customer service?

• A) I don't know.
• B) That's our policy.
• C) I will find out.
• D) You'll have to . . .

Apply the principles of Rogers' theory to real-life situations and individual cases.

Compare and contrast Rogers' theory with other psychological theories.

Understand the mechanisms of actualization and the processes leading towards it.

Analyze the role of support groups and therapeutic environments in reducing self-incongruence.