Effective Telephone Customer Service Skills Include

question 7

Multiple Choice

Effective telephone customer service skills include

• A) answering the phone courteously.
• B) putting a "smile" in your voice by using a friendly tone.
• C) speaking at an appropriate volume, pitch, and speed.
• D) All of the above

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Definitions:

Transducer

A device that converts one form of energy into another, widely used in various applications, including in sensors and audio technology.

Eardrum

A thin membrane that vibrates in response to sound waves, playing a key role in the process of hearing.

Jnd

Just noticeable difference; the minimum change in stimulation required to detect a difference between two stimuli.

Hair Cells

Sensory cells located in the inner ear that are essential for hearing and balance, converting mechanical sound vibrations into nerve impulses.