When Ending a Call, You Should

question 9

Multiple Choice

When ending a call, you should

• A) promise your supervisor will call the caller back.
• B) hang up first.
• C) thank the caller when appropriate.
• D) All of the above

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Definitions:

Advertise

To publicly announce or promote products, services, or events through various media channels to attract public interest or awareness.

Expensive Item

A product or article that is priced high in comparison to other similar items.

Federal Trade Commission

A U.S. federal agency established to prevent anticompetitive, deceptive, and unfair business practices through enforcement of antitrust and consumer protection laws.

Independent Agency

An agency that is typically not located within a government department. It is governed by a board of commissioners, who are appointed by the president with the advice and consent of the Senate.