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Environmental Appearance
Environmental appearance relates to the visual aspect of an environment, including how clean, attractive, and ecologically responsible it is.
Perception
The process by which individuals interpret and make sense of sensory information.
Service-Profit Chain
A business concept that suggests a direct link between employee satisfaction, service quality, customer loyalty, and profitability.
Physical Environment
Refers to the natural, built, and social surroundings that influence individuals' and organizations' activities, including climate, geography, buildings, and infrastructure.
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Q21: All of the following are steps computer