The Practice of Sending E-Mails to Customers or Potential Customers

question 38

Multiple Choice

The practice of sending e-mails to customers or potential customers of a legitimate Web site asking them to click a link in the e-mail is called ____.

• A) spoofing
• B) phishing
• C) pharming
• D) spaming

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Definitions:

Trial Period

A trial period is a pre-defined time frame during which a product or service can be tested or used before full commitment or purchase is required.

Good Faith

Acting with honesty and sincerity without any intention to deceive or defraud in a contractual or legal context.

Destructive Bargaining

Negotiation tactics that seek to undermine or diminish the position of the other party, rather than working toward mutual benefit.

Contract Negotiations

The process of discussing terms and details between parties in order to reach a mutual agreement for a contract.