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Case-Based Critical Thinking Question Tom Has Just Started Working as an Intern

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Case-Based Critical Thinking Question Tom has just started working as an intern for a local radio station. He is responsible for managing the request line and presenting request trends to management each month. He uses Microsoft PowerPoint 2010 to create his presentations. As he hovers over each choice, Tom sees his slide change automatically. What Tom is experiencing is called ____.


Definitions:

Manufacturing

The process of converting raw materials or components into finished goods through the use of labor, machinery, and processing techniques.

Production Control

Creates a well-defined set of procedures for coordinating people, materials, and machinery to provide maximum production efficiency.

Timetables

Schedules that specify the times at which certain events or activities are intended to occur, often used in transportation, education, and project planning.

Six Sigma

A set of management techniques intended to improve business processes by vastly reducing the probability that an error or defect will occur.

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