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Order Cycle Time
The total time that elapses from when a customer order is placed until it is received, covering all stages of the order processing.
Line Fill Rate
A measure in supply chain management indicating the percentage of customer orders fulfilled from stock available at the time the order is placed.
Customer Service
Customer service is the assistance and advice provided by a company to those people who buy or use its products or services, aimed at ensuring customer satisfaction.
Logistics
The detailed organization and implementation of a complex operation involving the procurement, transportation, and storage of goods and materials.
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