Case-Based Critical Thinking Questions Case 2-2 Charlotte Has Just Taken

question 35

Multiple Choice

Case-Based Critical Thinking Questions Case 2-2 Charlotte has just taken a job at a local publishing house. She has a lot of tasks to accomplish today, but her first task is to write letters to several of the authors and send out contracts. Charlotte wants to make a good impression on her boss, so she wants to make sure all her correspondence with the authors is professional and looks formal. In her letter, Charlotte asks each author to return a copy of their signed agreement. She needs to emphasize parts of her letter, but she wants to make sure everyone reads this particular sentence. She should apply ____.

• A) theme
• B) style
• C) character-level formatting
• D) colors

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Definitions:

Predictability

The extent to which future events or behaviors can be forecasted based on current or past information.

Psychology

The scientific study of the human mind and its functions, especially those affecting behavior in a given context.

Mental Processes

Internal, covert activities of the mind, such as thinking, feeling, and remembering.

External Environment

All outside factors and influences that impact the operation and success of an entity, including economic, social, political, and technological factors.