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Case-Based Critical Thinking Questions Case 6-1 As your business has grown, you have found it increasingly hard to keep track of your mailings to your customers without using a database, so the time has come to use a database, and with it, mail merge technology. You turn to your friend Thomas, since he has been doing mail merges for a long time and can guide you in the use of this tool in Microsoft Word. Where does Thomas tell you the merge field names go in your data source?
Empathy
The ability to understand and share the feelings of another person from their perspective.
Client-Centered Therapist
A psychotherapeutic approach that emphasizes providing a supportive environment where clients can explore their feelings and thoughts without judgment, focusing on the client's perspective.
Serious Relationship
A deeply committed partnership between individuals, often characterized by mutual love, respect, and plans for a future together.
Active Listening
An attentive and engaged form of listening that involves fully concentrating, understanding, responding to, and remembering what is being said.
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