When Two Fields Have the Same Name in More Than

question 28

Short Answer

When two fields have the same name in more than one table, such as Customer Number, you must ____________________ the field name.

---

Definitions:

Service Perceptions

The customer's view and evaluation of the quality and effectiveness of a service provided.

Instrumental Support

Providing the equipment or systems needed to perform a task in a job setting.

Service Infrastructure

The foundational physical and organizational structures needed for the operation of a society or enterprise's services system.

Zone of Tolerance

The range within which customers are willing to accept variations in service delivery or product quality.