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You are assigned to work at your sampany's IT Department Help Desk for the next several days. The Help Desk provides answers to user questions on a variety of software packages including PowerPoint 2013. Your first call is from Arnie, in marketing support. Arnie helps create PowerPoint presentations for the marketing and sales departments and he wants to know how to add two hard-to-find sammands to the PowerPoint ribbon. You tell Arnie ____.
Coercive Power
A form of power that is based on the ability to deliver punishments or impose penalties for non-compliance or poor performance.
Expert Power
The ability to influence the behavior of others through the amount of knowledge or expertise possessed by an individual on which others depend.
Personal Power
The capacity of an individual to influence others and control their own environment, arising from personal attributes and skills rather than formal authority.
Organizational Power
The capacity of individuals or groups within an organization to influence others or control resources.
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