In Office,____ Is Presented in a Window That Has Browser-Style

question 24

Multiple Choice

In Office,____ is presented in a window that has browser-style navigation buttons.

• A) Help
• B) an index
• C) the Quick Access Toolbar
• D) a file

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Definitions:

Induced Compliance

A special case of cognitive dissonance: inconsistency is experienced when a person is persuaded to behave in a way that is contrary to an attitude.

Cognitive Dissonance

The psychological discomfort experienced by an individual who holds two or more contradictory beliefs, ideas, or values at the same time.

Inoculation

A way of making people resistant to persuasion. By providing them with a diluted counter-argument, they can build up effective refutations to a later, stronger argument.

Reactance

Brehm’s theory that people try to protect their freedom to act. When they perceive that this freedom has been curtailed, they will act to regain it.