A Handheld Computer, Like the One in the Accompanying Figure

question 37

True/False

A handheld computer, like the one in the accompanying figure, is a computer small enough to fit in one hand while you operate it with the other hand.

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Definitions:

Qualitative Performance Metrics

Measures used to evaluate the quality aspects of an organization's performance, such as customer satisfaction or employee engagement, that are not easily quantified.

Measure Map

Arrows added to the balanced scorecard showing the expected relationships among performance metrics.

BSC Initiative

A strategic planning and management system that organizations use to communicate what they are trying to accomplish, align the day-to-day work that everyone is doing with strategy, prioritize projects, products, and services, and measure and monitor progress towards strategic targets.

Strategic Objectives

Long-term goals that a company aims to achieve, which help guide the direction and decisions of the organization towards its broader mission.